Support & Resources
Our comprehensive support system and resources for players.
Last updated
Our comprehensive support system and resources for players.
Last updated
The Solgames support system ensures that any questions, issues, or feedback are addressed promptly and effectively. We've built a multi-channel approach that provides assistance whenever and however you need it, maintaining our commitment to an exceptional player experience.
Our primary real-time support channel:
24/7 Availability: Support team available around the clock
Dedicated Channels: Organized by topic for efficient assistance
Quick Response Time: Typically under 5 minutes during peak hours
Live Chat: Direct messaging with support representatives
Community Help: Fellow players often provide additional assistance
Assistance without leaving the gaming environment:
Live Chat Widget: Access help while playing
Contextual Assistance: Support specific to your current activity
Quick Solutions: Immediate answers to common questions
Seamless Experience: Minimal disruption to gameplay
Comprehensive answers to common questions:
Game Guides: Detailed explanations of game mechanics
Account Management: Help with profiles and settings
Payment Information: Deposit and withdrawal guidance
Technical Support: Solutions to common technical issues
Platform Policies: Clear explanation of rules and policies
Resources for maintaining healthy gaming habits:
Self-Assessment Tests: Evaluate your gaming patterns
Limit-Setting Guides: Instructions for using responsible gaming controls
Reality Checks: Set up periodic reminders during gameplay
Activity Statements: Access and interpret your gaming history
Time Management Tools: Features to help balance gaming with other activities
Connections to specialized assistance:
Support Organizations: Links to gambling awareness groups
Professional Help: Resources for finding specialized counseling
Educational Materials: Information about responsible gaming practices
Family Resources: Guidance for concerned family members
Blocking Tools: Information on external gambling-blocking software
Help us improve through efficient issue reporting:
Navigate to the "Report an Issue" section
Select the issue category and subcategory
Describe the issue with as much detail as possible
Attach screenshots or videos if relevant
Submit the report and receive a tracking number
Get notifications as your report is processed
Monitor the status of your reports:
Status Updates: Real-time progress on your reported issues
Resolution Notification: Alerts when issues are resolved
Feedback Requests: Opportunity to confirm issue resolution
Contribution Recognition: Acknowledgment for helpful reports
Bug Bounty Program: Rewards for critical issue identification
Our dedicated support organization:
First Response Team: Initial contact for all inquiries
Technical Specialists: Experts in platform functionality
Payment Specialists: Focused on transaction issues
Account Security Team: Dedicated to protection and recovery
Player Experience Managers: Handling complex satisfaction issues
Frequent assistance requests and solutions:
Account Access: Password reset, authentication issues, account recovery
Deposit Assistance: Transaction confirmations, deposit methods, minimum amounts
Withdrawal Help: Processing times, verification requirements, limit information
Game Rules: Gameplay explanation, odds clarification, feature details
Technical Issues: Performance problems, compatibility questions, feature access
Promotional Inquiries: Eligibility questions, term clarification, claiming assistance
Q: What information should I provide when contacting support? A: Include your username, a detailed description of the issue, when it occurred, any error messages you received, and screenshots if possible.
Q: Is support available in languages other than English? A: Yes, we currently offer support in English, Spanish, Chinese, Russian, and Portuguese.
Q: How can I suggest new features or improvements? A: Share your ideas in the #suggestions channel on our Discord.
Q: What's the fastest way to get help with an urgent issue? A: Our Discord support channel typically provides the quickest response for urgent matters.
Access:
Q: How do I escalate an issue if I'm not satisfied with the initial response? A: You can request escalation directly in your support conversation, or contact with "ESCALATION" in the subject line.
